Legal
Privacy Policy
Effective Date: 22 March 2026
1. Introduction
Novaris Group Pty Ltd (ABN pending) ("we", "us", "our") operates the NovarisAI platform. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business administration platform.
2. Information We Collect
We collect personal information you provide directly, including your name, email address, phone number, business name, ABN, billing details, and any data you input into the platform such as client records, invoices, and scheduling information. We also automatically collect technical data including IP addresses, browser type, device information, and usage analytics to improve our services.
3. How We Use Your Information
We use your information to provide and maintain the NovarisAI platform, process transactions and send billing notifications, personalise your experience and deliver AI-powered insights, communicate with you about updates and support, comply with legal obligations under Australian law, and improve our services through aggregated analytics. We will not use your personal information for purposes other than those outlined in this policy without your consent.
4. AI Data Processing
NovarisAI uses artificial intelligence to automate business administration tasks. Your business data is processed by our AI systems to generate invoices, schedule appointments, manage clients, and produce reports. We do not sell your data to third parties or use it to train general-purpose AI models. Your business data remains yours and is only processed to deliver the services you have requested.
5. Disclosure of Information
We may share your information with trusted third-party service providers who assist us in operating the platform (such as payment processors and cloud hosting providers), and as required by Australian law or regulation. All third-party providers are bound by contractual obligations to protect your data. We will never sell your personal information to marketers or advertisers.
6. Data Storage and Security
Your data is stored on secure servers located in Australia where possible. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Australian Privacy Principles, you have the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your data (subject to legal obligations), opt out of marketing communications, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs. To exercise any of these rights, contact us at bashier@novarisgroup.com.au.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyse usage patterns, and remember your preferences. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the platform.
9. Cross-Border Data Transfers
Some of our service providers may be located outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime, in accordance with APP 8.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at bashier@novarisgroup.com.au or write to Novaris Group Pty Ltd, Australia. If you are unsatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.